Computer Services
Dear valued customer:
Thank for visiting our site.
We are pleased to announce that Focus Electronics is an Authorized Service Center for the following brands of computer and printer products:
IBM/Lenovo
NEC
Okidata
Brother
Other Brands
Please click on the corresponding brand and follow instruction as indicated.
To have your product serviced under warranty, you must produce a bill of sales. Our service center is located at 4509 13th Avenue, Brooklyn, NY 11219. Bring or ship your product, properly packed and fully insured, to this address .
Send accessories and software as indicated. Details may be found by clicking on the product brand. Opened toner should be removed from the printer and sent wrapped separately in a dark plastic bag. Should you have any questions before sending your merchandise, please email our service technician at gs@focususa.com.
We will service in warranty merchandise under manufacturer’s terms only. Abused or dropped merchandise is not covered by warranty.
If your product is no longer covered by manufacturer’s warranty, a non-refundable $35.00 bench fee will be charged to evaluate your product. A work estimate will be emailed to you for your approval. As a guide only, most hardware repair is $70.00 and software service is $80.00, plus cost of replacement parts. Should you decide to do the repair, the $35.00 will be credited toward the total cost of the service. Should you decide not to repair your unit, you must request that it be returned to you. Return freight charges will apply. Otherwise it will be discarded after 30 days.
Your satisfaction is our number one priority.
Hewlett Packard/Compaq, out of warranty all products.
Please send toner, wrapped as directed. Do not send cables unless it is a connectivity problem.
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IBM/Lenovo, in or out of warranty all products
When sending in your laptop please include adaptor, recovery software, battery. Do not send carry case.
When sending a desktop, do not send software, cables, or added connected peripherals. Do not send keyboard, monitor, printer, or external modem.
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NEC, in or out of warranty all products
When shipping, include ribbon or properly wrapped toner. Do not send cables.
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Okidata, in or out of warranty all products
When shipping, include ribbon or properly wrapped toner. Do not send cables.
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Brother, out of warranty all products
When shipping, include ribbon or properly wrapped toner. Do not send cable.
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We repair all out of warranty, Toshiba, Sony, DELL, Gateway, E-Machines, basement/garage/uncle-Joe-special made machines, and any no-name products.
CALL IF YOU HAVE ANY QUESTIONS, Repair Department (718)436-4646 Ext 318.
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